Shipping policy

Shipping Policy

Thank you for shopping with us at Upstairs Focus! Below you’ll find everything you need to know about our shipping process.

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🌍 Where We Ship

We proudly ship worldwide. Please note, some locations may experience longer delivery times or restricted service due to customs or local policies.

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🚚 Processing Time

All orders are processed within 1-3 business days. Once your order is processed and shipped, you’ll receive a confirmation email with tracking information.

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📦 Estimated Delivery Times

⏳ Please note: Delivery times may vary due to high demand, customs delays, or other unforeseen factors. We appreciate your patience!

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🔁 Tracking Your Order

Once your item ships, we’ll send you a tracking number so you can follow its journey. Please allow 3–7 business days for tracking updates to appear.

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🚨 Delays & Customs

We are not responsible for any delays caused by customs or postal services. Any import duties or taxes are the responsibility of the customer.

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📬 Lost or Stolen Packages

If your package is marked as delivered but you haven’t received it:

• Check with neighbors or your local postal service.

• If you still cannot locate it, please contact us at mak@upstairsfocus.net, and we’ll assist you.

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💬 Need Help?

We're here for you! If you have questions about your order, reach out to us at mak@upstairsfocus.net and we’ll respond within 24–48 hours.